Refund policy
Can I exchange my item?
Yes, it is possible to exchange an item. However, the item(s) that are sent back must follow some conditions:
- The item(s) are not custom items.
- The item(s) must be sent back no later than two weeks after the delivery of the package.
- The item(s) must be sent back in the original packaging.
- The item(s) that are sent back should not have been used and be the same condition as when received.
- If one of the previous condition is not fulfilled, Fluffy Tori has the right to refuse the exchange or refund, or to only offer a partial refund.
How can I proceed to the exchange?
- Contact us to request an exchange: info@fluffytori.pink
- Ship back the package to the following address:
Fluffy Tori
Chemin de Sous-Mont 19
1008 Prilly
Switzerland
- Shipping back the package is at your expense.
- Shipping costs for a new package containing the new item are at your expense.
- Contact us to request a return: info@fluffytori.pink
- Ship back the package to the following address:
Fluffy Tori
Chemin de Sous-Mont 19
1008 Prilly
Switzerland
- Shipping back the package is at your expense.
If I am not satisfied, can I be refunded?
Yes, we accept to refund our customers. However, they have to ship back the item(s) by following some conditions:
- The item(s) are not custom items.
- The item(s) must be sent back no later than two weeks after the delivery of the package.
- The item(s) must be sent back in the original packaging.
- The item(s) that are sent back should not have been used.
- If one of the previous condition is not fulfilled, Spirit Fever has the right to refuse the exchange or refund, or to only offer a partial refund.
We refund our customers the following ways:
- Bank transfer
- PayPal
- Gift cards, valid 1 year on all Spirit Fever Fashion offers
The shoes that I ordered do not fit, what should I do?
If your shoes do not fit, consult the sections above to know how to exchange your item, or to return them and be refunded.
I received a damaged product, what should I do?
If the product that you received if damaged, please contact us at shop@fluffytori.pink and join a picture of the problem within two weeks after reception of the package. Within the two weeks, we will proceed to an exchange or a refund and the shipping costs will be at our expense.